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    NEED CUSTOM SALON APPAREL? LOOK NO FURTHER! - CALL TODAY: (949)-759-2093!

    FAQ

    Company

    Who is G&M Salon Apparel?

    Hi! We're a family grown, grass roots company that loves serving Salon owners and Stylist around the world (literally) with must-have essentials like Client Robes, Cutting Capes, Stylist Aprons, Custom Embroidery, and more.

    "Why is G&M Salon Apparel better than competitors? "

    Our products are designed in California and produced with our own proprietary fabric (that's a fancy way of saying we make our fabric ourselves) - not fabric made in China. They're comfortable and luxurious for your patrons and durable for all of your stylist's washing, cutting, and dyeing needs. They're built to last the test of time and make a statement with custom branding and embroidery.

    Where is G&M Salon Apparel located?

    We're proudly based in the heart of Los Angeles' fashion district!

    Can you show me reviews from real G&M Salon Apparel customers?

    If you haven't heard of us from one of our 30,000+ customers from around the world, you can find our 600+ reviews here!

    How do I contact Customer Support?

    You can always email us at: hello@gnmsalonapparel.com and a dedicated customer success manager will respond within 24 hours. If you have any issues or additional inquiries with our sales department, you can text/call/email your dedicated sales rep or call us directly at: (949) 759-2093. For further questions, you can email us directly from our Contact Page.

    Custom Orders

    Where can I purchase blank garments?

    Our full product line is always available directly in our website! We do not wholesale to distributers and beauty stores.

    Do you offer screenprinting and embroidery?

    We offer high-end embroidery that's embellished in-house. More than 75% of our customers embroider their Salon Apparel. We are currently not offering screenprinting.

    Can I purchase custom Salon Apparel?

    Absolutely. That's what we're known for! Answer a few quick questions on our Custom Order Page and your dedicated sales rep will be in touch with you shortly. Be sure to include your logo! We'll have your design mock-up ready within 24 hours. Click here to begin!

    How much does embroidery cost?

    Great question! There's no set price of embroidery. It all depends on the thread colors you size, the size of your artwork (the stitch count), and how many we're embroidering. Once you fill out your custom order form, our design team will determine what your stitch count is and send your order details. We always offer embroidery at cost!

    I'd like to get a quote first.

    All customer orders are unique to the Salon owner and stylist. Just let us know what garments and how many of them you have your heart set on. A dedicated sales rep will reach out with your order details shortly after. You can start by filling out your basic info here!

    What is a digitizing set up?

    A digitized artwork is your unique artwork file that we've converted from a .jpeg, .png, or .pdf file to a .DXF file. It's the file our embroidery machine reads and translates from pixels and computer codes to your final embroidered product.

    Is digitizing necessary?

    Yes! We can't embroider your artwork without. We take your unique design and create paths for the machine to embroider with thread. Our embroidery machines (or any embroidery machine) wouldn't be able to read and thread your design otherwise.

    Do I have to digitize my artwork every time I place an order?

    No! We keep your digitized artwork file on-hand for five years. The only time we would need to create a new digitized artwork is if you have a new logo or file.

    How long does it take for my order to arrive?

    We typically ship custom orders in 3-4 weeks. During holiday sales or in the event of limited inventory, we kindly request a 4-5 week grace period.

    What if I need a rush order for my new Salon?

    If you are opening a new Salon or need custom goods for an important even, please advise your dedicated sales rep and we can complete your order sooner. This service is only eligible for time sensitive orders and incurs a $99 rush free.

    Warranty

    Do you guarantee your products?

    Yes! We're so confident you'll love your garments that we offer a 365 day guarantee that covers: 1) fallen snaps, 2) rips or tears (from incorrect sewing), 3) new garments with holes in them, 4) incorrect thread color, 5) incorrectly embroidered artwork, 5) fabric bubbling. Please note: we do not guarantee any defects caused by wear-and-tear in the Salon. This includes but is not limited to: sizzling the fabric, washing and drying impoperly, embroidery discoloration (from frequent contact with bleach or toner), and fabric rips associated with cuts from scissors and other tools.

    Where can I file a claim?

    To initiate a replacement order, please email us at hello@gnmsalonapparel.com. In your email please include your Full name, Salon name, Order number, and a written explanation of the defect accompanied by detailed photos.

    Products + Fit

    How do I take care of my Salon Apparel?

    To get the best out of your garments, we highly recommend you follow our tips and tricks. You'll enjoy your new Salon Apparel for years to come and keep them as new as you when you first received them. You can access our care instructions and washing/drying guide here!

    How do I wash my Salon Apparel?

    To get the best out of your garments, we highly recommend you follow our tips and tricks. You'll enjoy your new Salon Apparel for years to come and keep them as new as you when you first received them. You can access our care instructions and washing/drying guide here!

    What is your Chemical fabric?

    Our best selling product. A soft, midweight fabric that's 100% water, chemical and color proof for all of your styling and cutting needs.

    What is your Peachskin fabric?

    A light, silky soft fabric perfect for cutting hair. Best known in our Cutting Cape and Client Robe selections.

    What is your Silkarah fabric?

    Our unique, satin finished fabric that's 100% water proof and offered in three beautiful colorways. Highly recommended for water intensive treatments.

    Can your fabrics handle contact with bleach and toner?

    Yes! Our Peachskin and Silkarah fabrics are bleach and toner tolerant, while our Chemical fabric is bleach and toner proof.

    Are your fabrics water proof?

    Yes! Our Chemical and Silkarah fabrics are 100% water proof. Peachskin is water repellent.

    Are your towels tolerant to bleach and toner?

    Our Bleach Safe Salon towels are bleach and toner tolerant. Our Essential Salon towels are not.

    What sizes do your Cutting Capes come in?

    Our Cutting Capes are one size fits all with seven adjustable snaps along the neck line. You can tighten or loosen dependant on your patron's preference!

    What sizes do your Client Robes come in?

    Our Client Robes are offered in a size Small, Medium, Large and X-Large. You can find their dimensions here!

    What sizes do your Stylist Aprons come in?

    Our Stylist Aprons are one size fits all featuring an adjustable neck and waist tie. The neck tie will heighten or lessen the length of the Apron. The waistband will synch around your hips to your desired preference!

    Are neckbands adjustable for Cutting Capes?

    Yes! Each Cutting Cape includes either seven or eight silver polished snaps that span 27.00 - 30.00".

    What material are your neckbands?

    Our neck bands are made with silver polish snaps; not velcro or clips.

    Do you offer multiple colorways of your Salon Apparel?

    Yes! Our product line offers several colorways by popular demand. Most notabely, our lines carry Black, White, Charcoal, and Brown.

    Shipping

    How much does shipping cost for online orders?

    All online orders over $250 ships for free! Shipping costs for all other orders are based on weight and where we're shipping to. It's all dynamic!

    How much does shipping cost for custom orders?

    Shipping costs are based on the weight of your package(s) and where we're shipping it to. It's always offered at cost with our deeply discount FedEx or USPS rates.

    Do you ship internationally?

    Yes! We ship to Canada and Australia. Please note: we are be responsible for any customs, duties, tariffs, or any other international shippinig fees associated with your order. We will not refund any returned or rejected packages.

    Returns + Exchanges

    What is your return policy?

    You can view the full details of our Return Policy here!

    "How long does it take to process a refund? "

    "We will aim to action refunds within 5 business days. Please note, PayPal transactions can take up to 24 hours and credit/debit cards may take 5-7 business days to clear into your account. "

    "Can I return or exchange blank garments? "

    If you're not satisfied with your order, we are happy to return/exchange your order within ten days of receiving your order. We cannot accept order that pass the ten day mark.

    Can I return or exchange my custom order?

    All custom orders are final sale. We are happy to replace a defective order, but do not accept returns or refunds.

    "How do I request a return or exchange? "

    To initiate a replacement order, please email us at hello@gnmsalonapparel.com. In your email please include your Full name, Salon name, Order number, and a written explanation of the defect accompanied by detailed photos.

    How long does a return or exhange take?

    Once your order arrives back to our production facility, a refund or exchange will be issues within seven business days.

    How much will I be refunded?

    You will be refunded the total amount of your order, minus shipping costs. For any returns of defected items, you will be refunded 100% of your order.

    Can I return multiple orders at once?

    Each unique order number needs to be returned or exchanged separately. We do not accept bundles returns or exchanges.

    Damaged/Incomplete Orders

    My order is incomplete!

    If you're missing an item/product, please let us know via email at hello@gnmsalonapparel.com and provide us with your ship-to name, the email address used to place the order, and order number.

    I received a defective/damaged robe/cape/apron!

    "If you receive a broken or defective product, contact us via email at hello@gnmsalonapparel.com and provide us with your ship-to name, the email address used to place the order, and order number. "

    I received the wrong item(s) or order!

    If you received an incorrect item, contact us via email at hello@gnmsalonapparel.com provide your name, order number, and which item(s) you're missing. We'll make certain the issue is resolved for you!

    Payments

    We accept all major credit cards and PayPal (for online stores only).For custom orders exceeding $400, we offer payment plans via AfterPay. Your payment will be broken into four even payments, paid bi-weekly until the balance is fulfilled. There are zero-fees and zero headaches!