Following this process will ensure your refund/exchange is processed as quickly as possible.
- All items are eligible for return and must be returned within 30 days from the day you received your order, transit times are not included within this time.
- For All International orders and exchanges, the customer is responsible for the full cost of returning the package back to our facility.
- G&M Salon Apparel will complete refunds back to your original payment method and will be processed upon receiving your return, following inspection of the returned goods.
- For all item orders, we will refund the total value of the order, not including the cost of shipping.
- For partial item orders, we will only refund the value of the item(s) returned, excluding shipping costs.
- If multiple item orders are returned in their entirety, we will refund the total value, not including the cost of shipping.
- We will aim to action refunds within 5 business days. Please note, PayPal transactions can take up to 24 hours and credit/debit cards may take 5-7 business days to clear into your account.
- Items must be unworn & unwashed (no distinct odors, blemishes, signs of wear etc.) Any items found to be in poor condition will be returned back to you and no refund will be provided.
- Items covered in animal/human hair will not be accepted for exchange/returns/refunds.
- All items will be thoroughly inspected by the G&M Salon Apparel team before an exchange/refund can be approved.
- Returns can take up to 7 days to process, so please be patient as we go through our return inspection. Don't be alarmed if you've tracked your return as delivered but haven't heard from us yet.
- Orders placed separately (unique reference numbers), must be returned separately. Combining orders into one return package will significantly slow down the refund processing speed.
- To initiate an exchange or return please email us at firstname.lastname@example.org in your email please include your name, order #, and the reasoning for your exchange or return.
- If returns are not initiated through email@example.com please note processing refunds may take longer than 5 business days. Please be sure to keep a copy of any postage receipts and necessary tracking information as proof of return.
- Every unique U.S. order, receives two free shipping and one free return i.e. A U.S. order is shipped for free – if you are unhappy or need to exchange the return is free – if you made an exchange, that shipping cost is free as well; any returns or additional exchanges after this will be covered by the customer. --please take a look at the 1st sentence here since we calculate the shipping fee and include it in the invoice for every new order.
Step 1: Send an email to firstname.lastname@example.org with your name, order #, and the reasoning for your exchange or return. Once we have all this info, we will send you a prepaid shipping label.
Step 2: Put the items for exchange or return in the same package. If it's for an exchange, make sure to include a note for what item you are exchanging it for so that we can process your exchange faster.
Step 3: Seal the package and tape the return label to the outside of the Poly-mailer/Package.
Step 4: Drop it off at the nearest USPS location.
Step 5: Send us an email to confirm.
Once we receive & check the returned items, we will notify you by email and apply any changes including a refund/exchange.
RETURN ADDRESS: 3460 E Olympic Blvd, Los Angeles, CA 90023
If any item returned violates any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.