Return, Refund & Replacement Policy

✅ Return & Refund Policy

All items are eligible for return within 30 days of delivery (shipping/transit time not included).
Returns or exchanges for change of mind, personal taste, or unmet expectations are not eligible for return or refund.
Customers are responsible for return shipping on all international orders and exchanges.
Each unique U.S. order includes standard shipping and one complimentary return OR one complimentary exchange for non-defective, non-damaged items—not both.
If a return or exchange is approved, we will provide a prepaid return label for the first return or exchange only.
For exchanges, the shipping cost of sending the replacement item will be charged to the customer.
Any additional returns or exchanges beyond the first will be the customer’s responsibility, including all shipping costs.
Refunds apply to the value of returned items only, and do not include original shipping costs.
Returned items must be unworn, unwashed, and free of odors, stains, hair, or damage. Items failing inspection will be returned at your expense with no refund issued.
Refunds are processed within 5 business days after inspection. Please allow:

Up to 24 hours for PayPal
5–7 business days for credit/debit card transactions

Returns may take up to 7 business days to inspect after delivery.
Orders with separate reference numbers must be returned separately. Combining orders may delay processing.
To initiate a return or exchange, email hello@gnmsalonapparel.com with your name, order number, and reason. Returns not initiated through this email may be delayed.
Please retain all postage receipts and tracking information for proof of return.

❓ Return & Exchange FAQ

Q: How long do I have to return an item?
A: You have 30 days from the date of delivery.

Q: Can I return something just because I don’t like it?
A: No. We do not accept returns for change of mind, personal taste, or unmet expectations.

Q: Is return shipping free?
A: For U.S. orders, we provide one free return or one free exchange per order. Any additional returns/exchanges are your responsibility. International customers cover all return shipping.

Q: Can I return a worn or washed item?
A: No. Items must be unworn, unwashed, and free of hair, odors, and damage.

Q: Do I get a refund for shipping fees?
A: No. We only refund the value of the returned items.

Q: Can I combine returns from multiple orders into one package?
A: No. Each order must be returned separately.

Q: How long does it take to get a refund?
A: Once we receive and inspect your return, you’ll be refunded within 5 business days.

Q: How do I start a return or exchange?
A: Email us at hello@gnmsalonapparel.com with your order number and reason for return.

🔁 Replacement Policy

We offer one free replacement per order within 365 days (1 year) of purchase for any verified defects or fulfillment errors, including:

Material or manufacturing defects
Damaged blank items (e.g., missing or incorrect snaps/buttons)
Embroidery issues (unraveling, misalignment, wrong thread/logo)

Replacements must match the original order exactly. No changes to fabric, logo, color, or garment style are allowed.
Additional garments cannot be added to a replacement order. Any new items must be ordered separately with our sales team.
Additional replacements for the same issue/item are available at a 50% discount, subject to approval.
To initiate a replacement, contact hello@gnmsalonapparel.com with:

Your invoice number
A description of the issue
How many in total # are affected
Clear photos/videos showing the defect or error

❓ Replacement FAQ

Q: What’s covered under the replacement policy?
A: Verified defects and fulfillment errors, including fabric issues, embroidery problems, damaged blanks (e.g., snaps/buttons), or incorrect customization.

Q: What if my fabric bubbled or creased badly after following care instructions?
A: You may be eligible for a replacement if care instructions were followed and the issue is due to a material defect.

Q: What if the embroidery is wrong or unravels?
A: We will replace the item at no cost if it was due to a fulfillment error or defect.

Q: My item arrived with a missing or incorrect snap/button. Can it be replaced?
A: Yes, damaged or incorrectly assembled blanks are covered.

Q: Can I update or change anything in my replacement order?
A: No. Replacements must be exact duplicates of the original item. No design changes are allowed.

Q: Can I add new items to my replacement?
A: No. Additional garments must be placed as a separate order with our sales team.

Q: What if I need a second replacement for the same issue?
A: After the one free replacement, additional ones are offered at 50% off, pending review.

Q: How do I request a replacement?
A: Email hello@gnmsalonapparel.com with your order number, a description of the issue, and photos.

📦 Stolen Package Policy

We take great care in fulfilling every order accurately and shipping it promptly to the address provided by the client. Once a package is marked as delivered by the shipping carrier and sent to the confirmed address, our responsibility for the parcel is considered fulfilled.

However, we understand that stolen packages can be extremely frustrating. While we are not liable for parcels stolen after delivery, we want to support our clients during such unfortunate events. If your package was marked as delivered but is missing, please follow these steps:

1. Check Around the Delivery Location

Look around your property, in case the carrier placed the package in a discreet or unusual location.
Check with neighbors or household members who may have accepted the delivery on your behalf.

2. File a Report with the Carrier

We can assist in submitting a missing package claim with the shipping carrier on your behalf.
Please contact us within 3 business days of the delivery confirmation to initiate this process.

3. Replacement Offer

While we are not obligated to replace packages that were successfully delivered, we understand this situation is not your fault either. To help, we offer the option to purchase a replacement at 50% off the original price while we wait for the outcome of the carrier’s investigation.

4. Resolution Timeline

Carrier claims typically take 7–14 business days to process. We will update you as soon as the investigation is complete. If the claim is approved, we may be able to provide a full refund or replacement, depending on the outcome.